info@knowledgevision.com.sg   (65) 6729 0861

SERVICE EXCELLENCE PROGRAMME 

 

A SINGAPORE WORKFORCE SKILLS QUALIFICATIONS PROGRAMME

SERVICE EXCELLENCE

LEVEL

COURSE TITLE

FULL COURSE FEE (Incl. GST)

AFTER 70% or 90% WDA FUNDING (Incl. GST)

DURATION

WHO SHOULD ATTEND

LEVEL 1

01. Demonstrate the Service Vision

S$406.60

S$40.66

8 Hours

(1 Day)

Individuals who perform the role of service professionals as part of their job function, such as but not limited to:

Customer-Facing Staff Customer Service Representative Call Centre Officers

Store Advisors

Service Crew

02. Implement Operations for Service

Excellence

S$406.60

S$40.66

12 Hours

(1.5 Day)

03. Work in a Diverse Service Environment

S$406.60

S$40.66

12 Hours

(1.5 Day)

04. WSQ Certified Service Professional

S$650.00

S$65.00

40 Hours

(5 Days)

05. Engage in Service Innovation Initiatives

S$449.40

S$44.94

16 Hours

(2 Days)

06. WSQ Certificate in Service Excellence

S$2,321.90

S$232.19

130 hours

(6 months)

LEVEL 3

07.  Role Model the Service Vision

S$481.50

S$48.15

12 Hours

(1.5 Day)

Individuals who perform the role

of service coaches as part of their job function, such as but not limited to:

Call Centre Supervisors/ Team Leaders

Assistant Store Managers

Supervisor

Service Team Leaders

08. Coach for Service Performance

S$481.50

S$48.15

12 Hours

(1.5 Day)

09. Manage a Diverse Service Environment

S$481.50

S$48.15

12 Hours

(1.5 Day)

10. Establish Relationships for Customer

Confidence

S$481.50

S$48.15

12 Hours

(1.5 Day)

LEVEL 4

11. Lead with Service Vision

S$556.40

S$166.92

12 Hours

(1.5 Day)

Individuals who perform the role

of service coaches as part of their job function, such as but not limited to:

Customer Experience Managers Store/Branch Managers Heads of Department

Outlet Managers

12. Manage Partnerships for Service Excellence

S$556.40

S$166.92

12 Hours

(1.5 Day)

13. Develop a Service Recovery Framework

S$556.40

S$166.92

12 Hours

(1.5 Day)

14. Foster Service Innovation

S$556.40

S$166.92

12 Hours

(1.5 Day)

15. Develop New Products / Services

S$556.40

S$166.92

12 Hours

(1.5 Day)

 

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Call us now @ (65) 6729 0861 or email us @ info@knowledgevision.com.sg

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